Confidential Support at Low to No Cost

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CONNECT TO CARE SUPPORT

Your health goals, supported every step of the way

If you have CalOptima Medi-Cal, you may qualify for no-cost Enhanced Care Management, which includes a dedicated lead case manager who helps you navigate healthcare, housing, food, transportation, paperwork, and more.

Helpline

No Cost

CalOptima Medi-Cal

Bilingual

GET STARTED TODAY

Call to check your eligibility

One call is all it takes to find out if you qualify and get connected to a dedicated care coordinator, at no cost to you.

(877) 611-2272

Mon – Fri · English & Spanish

Back to beginning

WHO WE HELP

ECM is for you at any stage of life

Anyone with CalOptima Medi-Cal who faces challenges accessing care may qualify.

Children & Youth

Adults

No Cost, Open
Enrollment

HOW ECM SUPPORTS YOU

One coordinator for every area of your life

Enhanced Care Management (ECM) is a completely free service for CalOptima members. Your coordinator helps with everything that affects your health, not just your medical care.

Care coordination

Find the right healthcare provider
Coordinate appointments
Guidance with paperwork & applications
Transitional support after hospital stays
Understanding your benefits

Housing, food & financial support

Housing navigation & shelter information
Food pantry connections
Financial education resources
Job resources & community programs

Free transportation assistance

Arranging rides to medical appointments
Coordination of transportation services
Stress-free, safe travel support
All offered at no additional cost to you

Bilingual, trauma-informed care

Support in English and Spanish
Culturally responsive approach
Compassionate, emotionally safe support
Matched with providers who meet your needs

HOW TO GET STARTED

Access ECM in 3 simple steps

Call us to check your eligibility

Call (877) 611-2272. Our team verifies your CalOptima Medi-Cal coverage and confirms you qualify for ECM at no cost.

Get matched with your coordinator

During your call, you'll be connected with a lead case manager who will learn about your situation and health goals.

Start getting support right away

Your coordinator begins helping immediately with appointments, housing, benefits, transportation, and beyond.

Get the support you deserve

One call connects you to a coordinator who walks with you through every step. At no cost for CalOptima Medi-Cal members.

Call (877) 611-2272Read the FAQ

Frequently Asked Questions About ECM

What is the cost of Enhanced Care Management?

ECM is completely free. CalOptima covers the full cost for eligible members.

Can I access in-person Enhanced Care Management?

No, Enhanced Care Management is a service offered via helpline.

Do I need a referral?

No. You can call us directly at (877) 611-2272 to get started.

Who qualifies for Enhanced Care Management?

Anyone with CalOptima Medi-Cal, who is facing medical or life challenges that make accessing care difficult, including children, teens, adults, and older adults.

I don't feel safe. Can you help me?

If you are in danger, we can help you access:

• Emergency shelters
• Crisis counseling
• Legal advocacy or restraining order assistance
• Medical care
• Support groups
• Help with transportation, childcare, and basic needs